First, ask your pharmacist to contact the pharmacy help desk at the number listed on the front of your ID card to find a solution to the problem. If your pharmacist does not make the call, contact the PBM directly.
If your Pharmacy Benefit Manager indicates that the prescription is not covered, you may be required to seek pre-approval. If so, ask your doctor to send a letter of medical necessity to BPA, Attn: Medical Review Dept., P.O. Box 1128, Eau Claire, WI 54702-1128.